k9wim Privacy Policy
Your Data, Your Rights

For the purposes of applicable data protection legislation, the data controller responsible for your personal data is k9wim, the operator of the online gaming platform accessible at k9wim.net ("k9wim", "we", "us", "our").

k9wim operates under an international gaming license. Details of the relevant licensing authority are available on the k9wim About Us page. All data processing activities carried out by k9wim are subject to the obligations imposed by that gaming license, including those relating to anti-money laundering (AML), counter-terrorism financing (CTF), and player protection requirements.

For all data protection enquiries, you may contact k9wim directly at: [email protected]

k9wim collects the following categories of personal data in connection with your use of the k9wim platform:

• Identity Data: Your full legal name as it appears on your CNIC, date of birth, CNIC number, and any photographic identification submitted during the KYC process.
• Contact Data: Your registered mobile number, email address, and city or region of residence in Pakistan (e.g., Karachi, Lahore, Islamabad, Faisalabad, Peshawar, Quetta).
• Financial Data: JazzCash wallet numbers, EasyPaisa account references, HBL, UBL, or Meezan Bank account details, deposit and withdrawal transaction records, and any documentation submitted to verify payment method ownership.
• Gaming & Betting Data: Complete records of all bets placed, games played, stakes wagered, outcomes, winnings, losses, bonus usage, and responsible gaming tool activations on the k9wim platform.
• Technical Data: IP addresses, device identifiers, operating system and browser details, login timestamps, and session duration data collected automatically when you access the k9wim platform.
• Communications Data: Records of your interactions with k9wim customer support, including emails, live chat transcripts, and any attachments submitted as part of a support or dispute request.
• Marketing Preference Data: Your opt-in or opt-out status for promotional communications from k9wim, and records of your engagement with any marketing communications sent.

k9wim does not collect special category sensitive personal data (such as health, biometric, or political data) except where a player voluntarily discloses such information in the context of a responsible gaming self-exclusion or support request.

k9wim collects personal data through the following means:

• Direct Collection: Data you provide when completing the k9wim registration form, submitting KYC documentation, depositing or withdrawing funds, contacting support, completing responsible gaming surveys, or corresponding with k9wim by any means.
• Automated Collection: Technical and usage data collected automatically through cookies, server logs, and similar tracking technologies when you access the k9wim website or mobile platform. This includes IP address capture, device fingerprinting for fraud prevention, and session analytics.
• Third-Party Sources: Identity verification data returned by our KYC service providers as part of the CNIC verification and facial recognition checks. AML and sanctions screening results from our compliance technology partners. Payment verification confirmations from JazzCash, EasyPaisa, and banking partners.

k9wim does not purchase personal data lists from data brokers or acquire personal data from social media platforms.

k9wim uses the personal data we hold about you for the following specific purposes:

• To create, manage, and maintain your k9wim player account, including verifying your identity during registration and through ongoing KYC reviews.
• To process deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other supported Pakistani payment methods.
• To provide you with access to all k9wim gaming products including sports betting on PSL and international cricket, live casino tables, slots, Dragon and Tiger, Lucky Gods Fishing, and all other platform offerings.
• To comply with our obligations under applicable AML and CTF legislation, including conducting sanctions screening and suspicious activity monitoring.
• To deliver and administer promotional bonuses, cashback offers, and loyalty rewards in accordance with the applicable promotion terms.
• To respond to your customer support queries, complaints, and dispute requests.
• To monitor player activity for responsible gaming purposes, including triggering interventions under k9wim's responsible gaming programme where behavioural indicators of problem gambling are detected.
• To send you marketing communications about k9wim promotions and new game releases, but only where you have given your explicit consent to receive such communications.
• To detect, investigate, and prevent fraud, unauthorised account access, collusion, and other prohibited activities.
• To improve the k9wim platform through aggregated, anonymised analytics.

k9wim processes your personal data on the following legal grounds depending on the specific processing activity:

• Performance of a Contract: Processing your identity data, contact data, financial data, and gaming data is necessary for k9wim to fulfil its contractual obligations to you as a registered player — including providing games, processing payments, and managing your account.
• Legal Obligation: k9wim is required by its international gaming license and applicable AML/CTF regulations to collect and retain certain personal data, including KYC documentation and financial transaction records, for prescribed periods.
• Legitimate Interests: k9wim processes technical data and communications data for fraud prevention, security monitoring, and platform improvement purposes, where such interests are not overridden by your fundamental rights and freedoms.
• Consent: Where k9wim sends you marketing communications or uses non-essential cookies, processing is based on your freely given, informed, and specific consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

k9wim does not sell, rent, or trade your personal data. We may share your data with the following categories of third parties only to the extent strictly necessary for the stated purpose:

• KYC & Identity Verification Providers: Regulated identity verification service providers who process your CNIC data and photographic documentation to confirm your identity and age as part of our KYC programme.
• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, to the extent necessary to execute deposit and withdrawal transactions on your behalf.
• AML Compliance Partners: Sanctions screening and transaction monitoring service providers who assist k9wim in meeting its obligations under applicable AML and CTF frameworks.
• Game Software Providers: Third-party game studios and live casino operators who supply content to the k9wim platform may receive session and betting data required for game provision and RTP auditing purposes.
• Regulatory & Law Enforcement Authorities: k9wim will disclose personal data to competent regulatory, governmental, or law enforcement authorities where required to do so by law, court order, or as part of its obligations under its gaming license.
• Professional Advisers: Legal counsel, auditors, and compliance consultants engaged by k9wim on a confidential basis where necessary for the operation of the business.

All third-party service providers with whom k9wim shares personal data are contractually bound to process that data only for the purposes specified by k9wim and in accordance with applicable data protection standards.

As k9wim operates under an international gaming license, some of your personal data may be transferred to and processed in jurisdictions outside Pakistan, including the jurisdiction in which k9wim's licensing authority is based.

Where such transfers occur, k9wim ensures that appropriate safeguards are in place to protect your personal data, including contractual obligations on the receiving party that provide a standard of protection equivalent to that applied within k9wim's own data processing operations.

If you have questions about the specific safeguards applied to any international transfer of your personal data, you may direct your enquiry to [email protected].

k9wim retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply:

• Identity and KYC Data: Retained for a minimum of 5 years following the closure of your k9wim account, in accordance with AML record-keeping obligations.
• Financial Transaction Data: Retained for a minimum of 7 years from the date of each transaction, in accordance with applicable financial record-keeping requirements.
• Gaming and Betting Records: Retained for 5 years following account closure for the purposes of dispute resolution, regulatory audit, and responsible gaming reporting.
• Technical and Log Data: Retained for up to 2 years from the date of collection, after which it is securely deleted or fully anonymised.
• Marketing Preference Data: Retained until you withdraw your consent to receive marketing communications, plus a short additional period to maintain a suppression record preventing inadvertent re-contact.

Following the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with k9wim's data destruction procedures.

k9wim uses cookies and similar technologies on the k9wim.net platform for the following limited purposes:

• Strictly Necessary Cookies: Session cookies that are essential to the operation of the platform, including maintaining your login state, remembering your language preferences, and ensuring secure navigation between pages. These cannot be disabled without breaking core platform functionality.
• Functional Cookies: Cookies that remember your platform preferences, such as game display settings and responsible gaming reminder configurations, to provide a personalised experience across sessions.
• Analytics Cookies: Aggregated, anonymised analytics cookies that help k9wim understand how players navigate the platform and identify areas for technical improvement. No personally identifiable information is contained in analytics cookie data.
• Security Cookies: Device fingerprinting tokens used by k9wim's fraud prevention systems to detect suspicious login behaviour, account takeover attempts, and multi-accounting activity.

k9wim does not use third-party advertising cookies, retargeting pixels, or any cross-site behavioural profiling technologies. You can manage or delete cookies through your browser settings at any time, though disabling strictly necessary cookies will affect platform functionality.

Subject to applicable data protection law and any overriding legal obligations on k9wim, you have the following rights in respect of the personal data k9wim holds about you:

• Right of Access: You may request a copy of all personal data k9wim holds about you, together with information about how it is being processed.
• Right to Rectification: You may request that any inaccurate or incomplete personal data held about you be corrected or completed without undue delay.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to k9wim's legal retention obligations which may require certain data to be retained regardless.
• Right to Restriction: You may request that k9wim restrict processing of your personal data in certain circumstances, such as while a rectification request is being assessed.
• Right to Data Portability: Where processing is based on consent or contract and is carried out by automated means, you may request that k9wim provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You may object at any time to the processing of your personal data for direct marketing purposes, or to processing based on legitimate interests where you believe your rights and freedoms override those interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please submit a written request to [email protected]. k9wim will respond to all valid requests within 30 calendar days. k9wim may ask you to verify your identity before processing your request.

k9wim implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• TLS 1.3 encryption for all data in transit between your device and k9wim servers.
• AES-256 encryption for all personal and financial data stored at rest on k9wim systems.
• Role-based access controls ensuring that internal staff can only access personal data necessary for their specific function.
• Multi-factor authentication requirements for all k9wim administrative system access.
• Continuous automated monitoring for suspicious access patterns and potential data breach indicators.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Formal incident response procedures that include notification protocols in the event of a confirmed data breach affecting player data.

While k9wim applies industry-standard security measures, no online platform can guarantee absolute security. You are responsible for keeping your k9wim login credentials confidential and for notifying k9wim immediately if you suspect unauthorised access to your account.

The k9wim platform is strictly for adults aged 21 years and over. k9wim does not knowingly collect, process, or retain personal data from any individual under the age of 21.

Age verification is a mandatory component of k9wim's KYC process. All players are required to submit a valid Pakistani CNIC confirming that they are 21 or older before their account can be fully activated and before any withdrawal can be processed.

If k9wim discovers, through its KYC process or at any other point, that a registered account belongs to an individual under the age of 21, k9wim will immediately:

• Suspend and permanently close the account.
• Freeze all funds in the account pending investigation.
• Securely delete all personal data associated with the account to the extent not required to be retained for legal compliance purposes.
• Report the matter to the relevant regulatory authority where required under k9wim's gaming license obligations.

If you are a parent or guardian and have reason to believe that a minor has accessed the k9wim platform using your details or their own, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

The k9wim platform may contain links to third-party websites or services, including payment provider portals such as JazzCash and EasyPaisa, game studio promotional pages, or licensing authority websites. This Privacy Policy applies solely to personal data collected and processed by k9wim directly. k9wim is not responsible for the privacy practices, data handling procedures, or content of any third-party websites accessed via links from the k9wim platform.

When you click through to a third-party site, that site's own privacy policy governs the collection and use of your data. k9wim recommends that you review the privacy policy of any third-party site you visit before providing your personal data to that site.

k9wim reserves the right to update or amend this Privacy Policy at any time. Where changes are material — meaning they significantly affect the way k9wim processes your personal data or the rights available to you — k9wim will notify registered players by email to the address associated with their k9wim account prior to the changes taking effect.

For minor or administrative updates, k9wim will publish the revised Privacy Policy on this page with an updated effective date. The current effective date of this Privacy Policy is stated at the top of this page and in the hero section above.

Your continued use of the k9wim platform following notification of any material change constitutes your acknowledgement of the updated Privacy Policy. If you do not accept the updated terms, you should cease using the k9wim platform and may request account closure by contacting support.

If you have any questions, concerns, or requests relating to this Privacy Policy or k9wim's handling of your personal data, please contact us directly:

• Email: [email protected]
• Response Time: k9wim aims to acknowledge all privacy-related enquiries within 3 business days and to provide a substantive response within 30 calendar days.

If you are not satisfied with k9wim's response to your privacy complaint, you have the right to escalate the matter to the relevant supervisory or regulatory authority with jurisdiction over k9wim's data processing operations. Details of the relevant authority are available on the k9wim About Us page.